Return Policy
At RehanStore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Customers may request a return for eligible products within the specified return period after receiving the order. To qualify for a return, the item must be unused, undamaged, and returned in its original packaging along with all accessories and tags.
Eligible Return Reasons
You may request a return if:
- You received a damaged product
- You received the wrong item
- The product has a manufacturing defect
- The item delivered is incomplete
- The product does not match the order description
Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products caused by customer handling
- Products without original packaging
- Clearance or discounted sale items
- Items damaged after delivery
- Customized or special-order products
Return Request Process
To request a return:
- Contact our customer support team within the return period
- Provide your order number and details of the issue
- Share photos of the product if required
- Our team will review your request and provide return instructions
Returns sent without approval may not be accepted.
Refund Policy
Once the returned product is received and inspected, we will notify you regarding the approval status of your refund.
If approved, the refund may be processed through:
- Bank transfer
- Store credit
- Original payment method (where applicable)
Refund processing times may vary depending on the payment provider or bank.
Exchange Policy
If you receive a defective or incorrect item, we may offer a replacement or exchange based on product availability.
Shipping Costs
- Customers may be responsible for return shipping costs unless the return is due to our error
- Original delivery charges are generally non-refundable unless the issue was caused by RehanStore
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us immediately after delivery so we can resolve the issue as quickly as possible.
Cancellation Policy
Orders may only be canceled before shipment. Once the order has been dispatched, cancellation requests may no longer be possible.
Contact Us
For any return, refund, or exchange inquiries, please contact our customer support team through the RehanStore contact page.
We are committed to providing a smooth and reliable shopping experience for all our customers.
